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We have a 7-day return policy, which means you have 07 days after receiving your item to request a return.
To be eligible for a return, your item must be unused, and in the same condition you received it. It must also be in the original packaging.
EXCEPTIONS / NON-RETURNABLE ITEMSCertain types of items cannot be returned, such as: - Sale items; - Gift cards; and, - On-demand products, as the piece will be manufactured specifically for you. We offer free consultations if you need help choosing your size.
DAMAGES AND ISSUES Please inspect your order upon reception and contact us within 48 hours if the item is defective, damaged or if you received the wrong product so that we can evaluate the issue and make it right.
RETURN INSTRUCTIONSContact us at firstname.lastname@example.org with your order number and the item to be returned. Requests are processed in 1-3 business days.
Proceed with your return once you have received a confirmation email from our team. Items returned to us without first requesting a return will not be accepted. Return Address: Rua Raimundo Durães Magalhães, Zona Industrial da Maia - sector I, Lote 6/9 4475-132 Maia - Portugal 351 963 819737 email@example.com
RETURN SHIPPING You will be responsible for the shipping costs of returning your item. Shipping costs are non-refundable.
When returning your item, please ensure you mark it as a RETURN, as Beira will not cover any duties & taxes upon its return.
Use a trackable shipping service or purchase shipping insurance. If the package is lost, we cannot accommodate your refund request.
Failure to follow instructions may result in your shipment being returned to you and any duties & taxes incurred being deducted from your refund.
Refunds After our quality analysis, you’ll be refunded within 10 business days.
It can take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we approved your return, please get in touch with us at firstname.lastname@example.org.
Kindly note we are unable to refund any duties and taxes paid.