MADE-TO-ORDER
A made-to-order item is not kept in stock and is crafted exclusively for you after your payment has been confirmed. Each piece is individually produced in our atelier to fulfill your order.

Shipping | Made-to-order
Shipping costs are calculated automatically at checkout. Once your invoice has been issued, your tracking number will be sent to your email within 1 business day.

Production & Processing time | Made-to-order
As each piece is crafted exclusively for you, production, processing, and invoice issuance take approximately 3 to 4 weeks.

Delivery | Made-to-order
Once your order has been shipped, you will receive an email containing your tracking number. Delivery time begins once the package has been dispatched and varies according to the shipping carrier and destination. If you have any questions or experience a delay, please contact us at sales@beira.com.br.

Exchanges & Returns | Made-to-order
As each piece is made exclusively for the client, we do not accept exchanges or returns. Made-to-order pieces are produced specifically for each order and cannot be resold.

 

IN-STOCK ORDER
An in-stock order refers to a piece that is ready to ship and available in limited quantities.

Shipping | In-stock order
Shipping costs are calculated automatically at checkout. Your tracking number will be sent within 1 business day after your invoice has been issued.

Processing time | In-stock order
In-stock orders are processed, invoiced, and prepared for shipment within 1 to 3 business days.

Delivery | In-stock order
Once your order has been dispatched, you will receive an email with your tracking number. Delivery time is determined by the shipping carrier from the date of shipment. If you have any questions or experience a delay, please contact us at sales@beira.com.br.

Returns | In-stock order
You may request a return within 7 days of receiving your order, provided the item is unworn, in perfect condition, and returned in its original packaging with all tags attached.

To initiate a return, please contact sales@beira.shop, including your order number and the reason for your request. Our team will respond within 24–48 business hours with return instructions.

Returns must be authorized by our team before being shipped. Items returned without prior authorization will not be accepted.

Unless the item is defective or was shipped incorrectly, all return shipping costs, import duties, taxes, and customs fees are the responsibility of the customer.

Once the returned item has been received and approved through our quality inspection, the refund will be processed within 10 business days. Depending on your payment provider, it may take additional time for the amount to appear on your statement.

 

CUSTOM DEVELOPMENT ORDER
A custom development order refers to a piece created exclusively for you, incorporating requested modifications to the pattern, measurements, finishing, fabric, and/or color after payment has been confirmed.

Shipping | Custom development order
Shipping costs are calculated automatically at checkout. Your tracking number will be sent within 1 business day after your invoice has been issued.

Production & Processing time | Custom development order
As each piece is custom-made, production, processing, and invoice issuance take approximately 3 to 4 weeks.

Delivery | Custom development order
Once your order has been shipped, you will receive an email with your tracking number. Delivery time begins once the package has been dispatched and is determined by the shipping carrier. If you have any questions, please contact us at sales@beira.com.br.

Exchanges & Returns | Custom development order
As these pieces are developed exclusively for each client, we do not accept exchanges or returns. Customized pieces are made specifically to your requested specifications and cannot be resold.

 

PURCHASES MADE AT THE ATELIER
Purchases made in person at our atelier include pieces available for immediate purchase or acquired through a personalized consultation.

Collection or Delivery | Atelier purchases
Collection or delivery is arranged directly at the time of purchase, as agreed during your appointment.

Processing | Atelier purchases
Invoices are issued within 1 to 3 business days after purchase confirmation.

Exchanges & Returns | Atelier purchases
We do not accept returns for products purchased in person at our atelier during a personalized appointment. Should you wish us to review an exceptional circumstance, please contact us at sales@beira.com.br.