Shipping & Returns
We ship internationally. As we use DHL and FEDEX as carriers, we can ship to all locations they cover.
EU countries (DHL or FedEx Express): $10
US and Canada (DHL or FedEx Express): $10
All other countries (DHL or FedEx Express): $30
>Orders over $400: Free express shipping;
ORDER PROCESSING TIME
Please allow 24-48 hours (working days only) for your order to be processed and fulfilled.
If your order contains on-demand items, please allow 2-3 weeks for your purchase to be processed, manufactured, and fulfilled.
TRACKING YOUR ORDER
All orders are fully traceable. Once it has been processed and shipped, we will send a confirmation email with a tracking number. Please note that shipping labels may take a moment to update.
EU Countries (FedEx): approx. 2-4 business days
US (FedEx): approx. 2-5 business days
Rest of the world: approx. 5-7 business days
An made-to-order item is unavailable in stock and will be made specifically for you after the order payment confirmation. Your piece will be manufactured in our studio in Rio de Janeiro by our skilled makers.
If your order contains on-demand items, allow 2-3 weeks to manufacture the piece.
We operate a 14-day returns policy, which means you must request the return within 14 days of delivery. To be eligible for a return, items must be unworn, unwashed, and undamaged, with tags still attached, and they must also be in the original packaging.
All items are exchangeable for store credit only.
EXCEPTIONS / NON-RETURNABLE ITEMS
Certain types of items cannot be returned, such as:
- Sale items;
- Gift cards; and,
- Made-to-order products, as the piece will be manufactured specifically for you. We offer free consultations if you need help choosing your size.
DAMAGES AND ISSUES
Please inspect your order upon reception and contact us within 48 hours if the item is defective, damaged, or if you received the wrong product so that we can evaluate the issue and make it right.
Email us at firstname.lastname@example.org to request a return, and our team will answer within 24-48 hours (working days only). Please, only proceed with your return once you have received a confirmation email from our team. Items returned to us without first requesting a return will not be accepted.
Rua Raimundo Durães Magalhães, Zona Industrial da Maia - sector I, Lote 6/9
4475-132 Maia - Portugal
351 963 819737
You will be responsible for the shipping costs of returning your item. Duties, taxes, and return shipping costs are non-refundable.
- When returning your item, please ensure you mark it as a RETURN, as Beira will not cover any duties & taxes upon its return.
- Use a trackable shipping service or purchase shipping insurance. If the package is lost, we cannot accommodate your refund request.
Failure to follow instructions may result in your shipment being returned to you and any duties & taxes incurred being deducted from your refund.
After our quality analysis, you'll be refunded within 10 business days. Kindly note that duties/taxes paid and shipping costs are non-refundable. It can take some time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since we approved your return, please contact us at email@example.com.