SHIPPING

INTERNATIONAL SHIPPING
We ship internationally. As we use DHL and FEDEX as carriers, we can ship to all locations they cover.

SHIPPING COSTS 
EU countries (DHL or FedEx Express): $90 (or the equivalent amount in local currency)
US and Canada (DHL or FedEx Express): $60
All other countries (DHL or FedEx Express): $120 (or the equivalent amount in local currency)

Taxes and duties not included. You will be responsible for any applicable taxes and fees that may be charged.

ORDER PROCESSING TIME 
Please allow 24-48 hours (working days only) for your order to be processed and fulfilled.
If your order contains on-demand items, please allow 3-4 weeks for your purchase to be processed, manufactured, and fulfilled.

TRACKING YOUR ORDER
All orders are fully traceable. Once it has been processed and shipped, we will send a confirmation email with a tracking number. Please note that shipping labels may take a moment to update.

DELIVERY TIME
Once the package is shipped, we will send you an email with a tracking number. You can expect delivery within the estimated time frame indicated by your tracking information. If you experience any delays or have questions, please get in touch with us at sales@beira.com.br.

MADE-TO-ORDER
A made-to-order item is unavailable in stock and will be made specifically for you after the order payment confirmation. Your piece will be manufactured in our studio in Rio de Janeiro by our skilled makers.
If your order contains on-demand items, allow 3-4 weeks to manufacture the piece.

 

EXCHANGES AND RETURNS

EXCHANGE/RETURN POLICY
All our pieces are manufactured specifically for you, so we cannot accept returns or offer exchanges. We offer free consultations if you need help choosing your size.

Another non-returnable items are:
- Sale items; and,
- Gift cards.

Exceptionally, we accept returns and offer exchanges of shoes and belts. In these cases, you will be responsible for the shipping costs of returning and exchanging your item, including duties and taxes.
We operate a 14-day exchange/returns policy for this items, which means you must request the return within 14 days of delivery. To be eligible for an exchange/return, items must be unworn, unwashed, and undamaged, with tags still attached, and they must also be in the original packaging.

DAMAGES AND ISSUES
Please inspect your order upon reception and contact us at sales@beira.com.br within 48 hours if the item is defective, damaged, or if you received the wrong product so that we can evaluate the issue and make it right.

EXCHANGE/RETURN INSTRUCTIONS (APPLICABLE FOR SHOES AND BELTS)
Email us at sales@beira.com.br to request an exchange/return, and our team will answer within 24-48 hours (working days only). Please, only proceed with your exchange/return once you have received a confirmation email from our team. Items returned to us without first requesting a return will not be accepted.

Exchange/Return Address:
Rua Raimundo Durães Magalhães, Zona Industrial da Maia - sector I, Lote 6/9
4475-132 Maia - Portugal
351 963 819737
ivo.ferreira@rangel.com

EXCHANGE/RETURN SHIPPING (APPLICABLE FOR SHOES AND BELTS)
The customer is responsible for the shipping costs of returning and exchanging, including any applicable duties and taxes.

REFUND (APPLICABLE FOR SHOES AND BELTS)
After our quality analysis, you'll be refunded within 10 business days. Kindly note that duties/taxes paid and shipping costs are non-refundable. It can take some time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since we approved your return, please contact us at sales@beira.com.br.