Customer Support

Beira is a luxury tailor shop clothing brand focused on high-end garments highlighted by signature triple stitching. Beira translates to ‘edge, intersection’ in Portuguese. Beira emerged from a process of crossing Industrial Design School with Fashion Studies, leading to the natural development of items focused on their potential wearability instead of any specific gender orientation. Each new piece released can be seen as an extension of an unfolding story, reinforcing and enhancing the experimental process of a seasonless and unified collection.

Beira’s name came while creative director Lívia Cunha Campos was studying drawings, observing layers between shades, and getting inspired by the delicate intersection between colors. The divisional line highlighted by its proximity is how the name came to be. Beira’s garments embody the creativity that flows from our developed objects to their origin, begging the eternal question, why should we create something? The uncut fabric is the unborn stage of all garments, so how can we build pieces that share the euphoria we experience at the atelier? Beira's pattern cut carries this energy, and we reveal it with our reverse stitching. The clothing construction language comes from the three-needle machine stitching process, and building the pattern from the inside out, showing the backside of the usually hidden stitch. There is a visible yet delicate tangle differing from the regular stitching. This kind of sewing is typically used for heavy-weight materials with straight cuts. To achieve this method, Beira’s sewing machines are manually adapted to work with round cuts and patterns, made with detail, and crafted from delicate fabrics.

The attention to detail we highlight towards the stitching comes from the guidance it can provide us to understand what we are wearing, like when water tabulation can guide us with water direction. This allows us to be more aware, and more careful, when making choices. An example is sewing with neon sewing threads that glow in the dark, then lighting with neon lamps, so people can follow the stitching lines that guide all our clothes. We make it possible to know more about how the clothes were built, in any fabric color or light.

The in-house creation process made it possible to develop those techniques, and our goal is to make it so people can tell when a Beira piece is being worn. All garments show outstanding attention to detail, and accessories translate traditional styles into a modern perspective.

Phone: +55 21 969308127
Email: support@beira.shop
WhatsApp Chat


Working Hours:
Monday - Friday
9:00 a.m. to 18:00 WET

SHIPPING COSTS
Europe express: $10 / €10 
US and Canada express: $10 / €10
All other countries express: $30 / €30
Orders over $270 or €250: Free express shipping;

All orders take 1-3 business days to be processed, invoiced and shipped.

As soon as the product is shipped you will receive your tracking number.

If your order includes on demand items, allow extra 10 business days as we'll manufacture the piece before shipping. 

DELIVERY TIME 
EU Countries (FedEx): 2-5 business days.
US (FedEx): 2-5 business days
Rest of the world: 5-10 business days

TAXES AND DUTIES 
We ship on a DDP basis to all countries on our DDP list below. It means customs taxes are included, and your order will not be subject to additional charges. 

For orders shipping to a country out of our DDP list, the order will be subject to duties and taxes upon receipt and are the responsibility of the customer.

DDP Countries: Australia, Austria, Belgium, Bulgaria, Canada, Czech Republic, China, Croatia, Cyprus, Denmark, Estonia, Finland, France, French Guiana, Germany, Greece, Guadeloupe, Hong Kong, Hungary, Ireland (Republic of), Italy, Japan, Korea (South), Latvia, Lithuania, Luxembourg, Malaysia, Malta, Martinique, Mexico, Monaco, Netherlands, New Zealand, Norway, Poland, Portugal, Reunion, Singapore, Slovak Republic, Slovenia, Spain, Sweden, Switzerland, Taiwan, United Kingdom

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be unused, and in the same condition you received it. It must also be in the original packaging.

EXCEPTIONS / NON-RETURNABLE ITEMS
Certain types of items cannot be returned, such as:
- Sale items;
- Gift cards; and,
- On-demand products, as the piece will be manufactured specifically for you. We offer free consultations if you need help choosing your size. 

DAMAGES AND ISSUES
Please inspect your order upon reception and contact us within 48 hours if the item is defective, damaged or if you received the wrong product so that we can evaluate the issue and make it right. 

RETURN INSTRUCTIONS
Contact us at support@beira.shop with your order number and the item to be returned. Requests are processed in 1-3 business days.

Proceed with your return once you have received a confirmation email from our team. Items returned to us without first requesting a return will not be accepted.
Return Address:
Rua Raimundo Durães Magalhães, Zona Industrial da Maia - sector I, Lote 6/9
4475-132 Maia - Portugal
351 963 819737
ivo.ferreira@rangel.com

RETURN SHIPPING
You will be responsible for the shipping costs of returning your item. Shipping costs are non-refundable.

When returning your item, please ensure you mark it as a RETURN, as Beira will not cover any duties & taxes upon its return.

Use a trackable shipping service or purchase shipping insurance. If the package is lost, we cannot accommodate your refund request.

Failure to follow instructions may result in your shipment being returned to you and any duties & taxes incurred being deducted from your refund.

After our quality analysis, you’ll be refunded within 10 business days. 

It can take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return, please get in touch with us at support@beira.shop.

Kindly note we are unable to refund any duties and taxes paid.

ADULTO SILK SHIRT DRESS
SIZE WIDTH FRONTAL LENGTH (WITHOUT COLLAR BAND) BACK LENGTH COLLAR CENTER COLLAR TO CUFF
00 55 114,6 128,6 20 94
0 57 115,3 129,3 20,5 94,5
1 59 116 134 21 95
2 61 116,7 134,7 21,5 95,5
3 63 117,4 135,4 22 96
4 65 118,1 136,1 22,5 96,5

Credit card, PayPal, Klarna.

SECURITY
All payments placed at Beira's e-commerce take place in a secure environment encrypted by Adyen. The platform complies with the highest security standard in the payments industry (PCI DSS 3.2 - Level 1).